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Ways to position trust indicators on all of your messaging (not just digital!) to drive more conversions and greater donations
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Personalization and CRM best practices that make donors feel recognized, valued and assured that their donation is making a difference
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How the fundraising compliance and disclosure regulations that are required in 41 states can be used to foster confidence
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Building Donor Trust: Practical Strategies that Inspire Confidence and Increase Donations
Date: March 2, 2021
Time: 2 PM ET / 11 AM PT
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NEW: Simplified Chargeback Management with Stripe
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If your organization uses Stripe payment processing, managing chargebacks and other disputes just became much easier! We've addded comprehensive features for managing payment disputes within Doubleknot. So, you won't have to log on to another system to manage and respond to chargebacks.
These new features reduce the amount of time required to resolve chargebacks, and provide a centralized location to view the status of all disputed payments. For more information about managing chargebacks including questions about switching to Stripe, contact us at Support@doubleknot.com.
Here’s a quick overview of how to use this feature.
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View Chargebacks
To view a list of chargebacks, follow these steps:
- In the Administer panel, click Financial Accounts. If your organization is using Togetherpay with Stripe, a Chargebacks tab will be displayed.
- Click the Chargebacks tab.
- Click Manage Chargebacks. The Manage Chargebacks page is displayed. The Status column shows the status of all disputes matching the criteria. The status Needs Response indicates that your action is required to resolve the dispute. If your organization has already submitted evidence, a check will be displayed in the Evidence column.
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The Manage Chargebacks page lists disputes and their status
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Submit Evidence for a Chargeback
To submit evidence for a chargeback, follow these steps on the Manage Chargebacks page.
- Click Details. The Transaction Detail page is displayed.
- Scroll to the bottom of the page, and click Dispute Chargeback. The Dispute Chargeback page is displayed. All available information about the dispute is prefilled.
- To enter your evidence in the dispute, scroll to the Supporting Evidence section at the bottom of the page.
- On the Additional Information panel, enter information about the disputed purchase.
- In the Additional Documentation section, click Upload and follow the prompts to upload the file.
- When you’re done, click Submit Evidence. A confirmation dialog box will be displayed.
- Click OK.
- Click Done. The Manage Chargebacks page will be displayed, and the status of the item you submitted for will indicate that the dispute is being reviewed by the bank.
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