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WEBINAR: New Design Tools for Newsletters and Email
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Join us on Tuesday, September 15 at 2 PM Eastern / 11 AM Pacific for an instructional webinar on how to use the new design tools for customized email messages and newsletters. These features will empower your team to create beautiful templates that staff can use and reuse to create custom newsletters, invitations, fundraising appeals and more. Just a few of the new features include:
- Responsive design so your messages look great on every platform—you can even choose whether to hide some elements of your message on devices of different sizes
- Support for single-, double- and multiple-column layout throughout the message.
- Drag-and-drop addition of new sections and media.
- Easy-to-create buttons and links
- Support for social media
- DK Links is built in to simplify linking to your organization’s Doubleknot pages
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Date: Tuesday, September 15, 2020
Time: 2 PM Eastern / 11 AM Pacific
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| Register Now |
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WATCH: Cancellations and Refunds Workshop Video
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If you missed last week's webinar about refunds and cancellations or you want to brush up on the material, the video is available here. You can watch the entire video or use the links below the video to display information about different topics.
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Issuing Refunds When the Credit Card is No Longer Active
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Occasionally, a customer may request a refund for a payment made with a credit card that is no longer active. In this case, you’ll still use the general procedures to issue a refund to the original payment method.
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- If the customer still has a credit card with the issuing bank under a different card number, the refund will be issued. The issuing bank will apply the refund to the new credit card number.
- If the customer has ended their relationship with the bank that issued the credit card, the refund will be issued to the cardholder’s former bank on their behalf. In this case, the cardholder should contact their former bank and ask them to issue the funds.
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If a refund fails to complete for any reason, please take a screen shot of the entire page and send it to Support@doubleknot.com. Our customer support team will help identify and resolve the issue.
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